Responsibility:
• Deliver exceptional customer service through various channels (phone, email, chat).
• Leverage your knowledge of e-commerce platforms to guide customers with online transactions and website navigation.
• Ensure the accuracy and timely activation of customer accounts.
• Analyze customer feedback to identify areas for improvement and recommend solutions to enhance customer satisfaction.
• Actively listen to customer concerns, gather information, and provide timely and professional solutions.
• Address customer inquiries regarding our pharmaceutical products, including features, orders, and returns.
• Collaborate with other departments to ensure adherence to company policies, and standard operating procedures (SOPs), and maintain updated system tools.
• Maintain accurate records of customer interactions and ensure compliance with company policies.
• Collaborate effectively with other departments to guarantee a seamless and positive customer experience.
• Go the extra mile to build customer loyalty and engagement.
• Complete other tasks assigned by the supervisor.
Requirement:
• Minimum 1 years of experience in customer service
• Proven customer support experience or in a relevant role
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Good communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Able to use a computer
• Be able to communicate in English