Responsibility:
• E-commerce Expertise: Leverage your experience in e-commerce platforms to assist customers with online transactions and website navigation.
• Customer Feedback Management: Collect and address customer feedback, collaborating with departments for prompt resolutions.
• Product Expertise: Handle inquiries related to pharmaceutical products, including quality, orders, and returns.
• Professionalism: Maintain a high level of professionalism, empathy, and patience in customer interactions.
• Collaborate with other departments to ensure a seamless customer service experience
• Take the extra mile to engage customers
• Other assign tasks from the supervisor
Requirement:
• High school diploma or equivalent.
• Previous experience in customer service, particularly in e-commerce.
• Proficiency in English and ability to use a computer
• Strong communication and problem-solving skills
• Familiarity with pharmaceutical products is a plus.